Important Information

Terms

  • Test for colour fastness where this could be an issue. Especially dark colours.
  • Sizes quoted are approximate for guidance only
  • Washable Lucky Pet products can be washed on a short wash cycle maximum 30’C.
  • Washable items can be tumbled dried on cool cycle.
  • Wash product alone
  • Wipe down products can be cleaned with mild detergent.
  • All Lucky Pet items are designed for pet use only.
  • Terms such as cotton, fur, suede etc. are descriptive, as fur and suede are simulated and cotton may also contain other fibres.
  • Due to continuous improvements, construction may change without notice.
  • Eurostitch Ltd cannot accept liability for consequential loss or damage under any circumstances.
  • Should Eurostitch Ltd accept any liability for claims in all circumstances Eurostitch Ltd liability will not exceed the net value of the goods and or service supplied to the purchaser
    British law in English courts will construe and rule in relation to these terms and or any contracts accepted by Eurostitch Ltd
  • Placement of order with Eurostitch Ltd is acceptance of these terms
  • Bespoke items are non returnable

Delivery
We have a flat delivery charge (£6.00) per order, our aim is to despatch your item within 24 hours of receipt of order (other than factory shutdown periods (holidays)). We use a next day service to despatch our products

Returns
Should you wish to return your Lucky Pet purchase, please contact sales@luckypet.co.uk, please give as much detail as possible our sales team will be happy to assist.
To see our full returns and cancellation information please Click here

Terms (Trade)

  • All sizes quoted are approximate and for guidance only
  • Washable products are cool wash/dry maximum 30’C on a short cycle. Wash alone.
  • Test for colour fastness where this could be a problem, especially dark colours.
  • Terms such as cotton, fur, suede etc. are descriptive, as fur and suede are simulated and cotton may also contain other fibres.
  • Due to continuous improvements, construction may change without notice.
  • Normal delivery 4 – 10 working days
  • Trade prices do not include Vat or delivery.
  • Free Delivery for orders over £300.00 (mainland UK)
  • Faulty goods or shortages must be reported within three working days of delivery.
  • Goods remain the property of Eurostitch Ltd until fully paid, however, the risk in the goods passes to the purchaser upon delivery.
  • Where requested goods are not in stock, the nearest equivalent will be supplied. Except where the purchaser indicates otherwise on the order.
  • Eurostitch Ltd cannot accept any liability for consequential loss, damage, profit loss, non-fulfilment of contract and or separate agreed written terms under any circumstances whatsoever, to the purchaser of Eurostitch Ltd supplied goods and or any other interested parties.
  • Where Eurostitch Ltd accept any liability for claims in all circumstances Eurostitch Ltd liability will not exceed the net value of the goods and or services supplied to the purchaser.
    British law in English courts will construe and rule in relation to these terms and or any contracts accepted by Eurostitch Ltd
  • Placement of orders with Eurostitch Ltd is acceptance of these terms
  • Bespoke items are non returnable

All products sold are for pet and or animal use only

Cookie Policy

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Our cookies help us:

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We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
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  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

Third party functions

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Turning Cookies Off

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